Contact
One address for everything: your account, a plan, a payment or a question about the tools. A person reads every message and replies within one business day, usually sooner.
Write from the email address on your account when you can, so we can find it straight away. For a problem in the editor, say which browser you use and what you were doing when it happened; a screenshot helps.
How to do something
The help page covers drawing walls and rooms, doors and windows, furniture, 3D, sharing, comments and every export, with the keyboard shortcuts. If it doesn't answer your question, write and we'll add it.
Plans and payments
Prices and what a plan includes are on the pricing page. Canceling, renewals and refund requests are explained in the terms. For a question about a payment, include the date and the amount.
Your account and your data
The privacy page says exactly what is stored. To delete your account and every plan in it, write from the address on the account and say so; a running subscription has to be canceled first.
Something broke
Tell us what you were doing, what you expected and what happened instead, and which browser and device you use. Nothing you've drawn is lost by writing to us: your plans stay in your account.
Not sure where your question fits? Just write. support@drawplans.net